Blockbuster Videos & The Alternative Lawsuit: Digg It?
On Friday, disgruntled Blockbuster customer enyaWeCurB posted a story of dissatisfaction with Blockbuster Videos, complete with giving the phone number of BB’s local Sherman Oaks branch store, for those who wish to let them know they shared enyaWecurB’s pain. By Monday morning, the post had 1692 Diggs over at Digg.Com and was heralded as one of the Top 10 Posts for Entertainment by mid-morning. Bet that the Sherman Oaks store doesn’t share this enthusiasm….
By posting this story of consumer dissatisfaction on the web, enyaWecurB has found an alternative to the usual path to justice that our society has established: the judicial system. What does this mean for enyaWecurB, and what does this mean for you? Should you follow enyaWecurB’s example with your next consumer complaint?
